One of our Sales team people once went down to a hotel lobby in Florida to complain that his TV remote was not fully working. It was late at night and the guy in front was complaining that someone had removed his ground floor room’s aircon unit so in theory anyone could crawl into his room from the car park. The reception people said that unfortunately the hotel was completely booked so the guest had the option of either staying in the room with the missing aircon or leaving the hotel in the dark.......the guest stayed…...and our sales guy decided the remote issue was not really worth reporting in comparison!

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